Store Policies
We are dedicated to providing a professional and transparent shopping experience. For any inquiries, contact us at walltheory7@gmail.com. Our customer care hours are 7 days a week, 9:00 AM – 6:00 PM IST.
Shipping
₹99 Flat Fee
Delivery
14-Day Target
Payments
Razorpay Secured
Terms of Service
01. Eligibility
By using Wall Theory, you represent that you are at least 18 years of age and legally capable of entering into binding contracts within the jurisdiction of India.
02. Order Acceptance
Your order is an offer to buy. Acceptance occurs upon dispatch. We reserve the right to decline any order due to stock unavailability or technical errors. Secure payments are processed via Razorpay.
03. Artwork & Printing Variations
While we use high-grade printing technology, minor variations in color or tone relative to digital previews may occur due to display calibration and material textures.
04. Pricing, INR & GST
All prices are listed in Indian Rupees (INR) and are inclusive of GST. A flat shipping fee of ₹99 applies to all domestic orders.
05. Intellectual Property
All artwork, designs, and content on the Wall Theory platform are the exclusive intellectual property of Wall Theory. Unauthorized reproduction is strictly prohibited.
06. Jurisdiction
These Terms of Service are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Maharashtra.
Privacy & Compliance
We adhere strictly to the Indian Information Technology Act and Digital Personal Data Protection (DPDP) standards. We only collect data essential for delivery and invoicing. For any privacy concerns, contact our grievance officer at walltheory7@gmail.com.
Transaction Security
Your financial safety is our priority. We employ Razorpay's secured payment gateway ensuring zero card details are stored on our servers. All transactions are encrypted and processed through industry-leading security protocols for 100% peace of mind.
Refund & Cancellation
Unboxing Video Requirement
Mandatory: Provide a continuous unboxing video for damage claims. The video must show the unbroken seal, remain in one take with no edits, and clearly document the arrival condition. Approved claims receive a 100% product-value refund, excluding the ₹99 shipping fee.
48-Hour Claim Window
Mandatory: All damage or defect claims must be reported within a strict 48-hour window from the time of delivery. Claims made after this period will not be eligible for processing. Note that cancellations are not permitted once an order is placed.
Settlement Timeline
Following approval of a refund claim, the transaction will be processed through our secured Razorpay payment gateway. Please allow 5–7 business days for the settlement to reflect in your original payment method.